Frequently Asked Questions

Welcome to Cian's Cupcake Toppers' FAQ page! We’re covering our most asked questions. We’ll answer all your top questions in the list below.

Cupcake Topper Questions

Will My Cupcake Toppers Be Pre-Cut?

Yes! All our toppers come pre-cut and ready to be placed upright or flat on frosting, buttercream, chocolate, cookies and biscuits. To prevent disintegration or curling, do not apply with water.

Can The Cupcake Toppers Be Used On Anything Else?

Yes, they can be used for basically anything you want – Cupcakes, cakes, rice crispy treats, chocolate covered Oreos, shortbread, brownies, cake pops, macarons, donuts, coffee, ice cream, cocktails, pies, bread, the possibilities are endless.

What Makes Cian's Cupcake Toppers The Best?

Made from premium quality wafer card, our cupcake toppers are not only sturdy, so they will hold their form when placed upright on top of your cupcakes, but also ensure superior print clarity, ensuring every detail pops with vibrant colours and crisp lines. With our top-notch print quality, your cupcakes will be the talk of the party, making your celebration truly unforgettable.

Delivery & Returns

What Delivery Options Are Available?

Orders placed before 1pm typically ship on the same day, excluding weekends and bank holidays.

We provide complimentary 1st class shipping for all UK orders. Additionally, you have the option to upgrade to next working day delivery or Saturday guaranteed delivery for an additional fee.

Royal Mail estimates that 1st class post typically arrives within 1-2 working days, although it may take longer during peak periods.

For European orders, delivery usually takes 3-7 working days. However, delays with carriers or customs, beyond our control, may extend this timeframe.

EU customers - VAT will be charged at checkout. Your order will be delivered duties paid (DDP), ensuring no additional charges upon delivery.

USA orders generally arrive within 4-8 working days. Similar to European orders, delays with carriers or customs may prolong delivery times.

Orders to other international destinations typically take 4-14 working days, depending on the country. Feel free to contact us for a more precise estimate.

What Are The Shipping Fees?


Royal Mail 1st Class – Free

Next Day Delivery (Weekday) – £6

Next Day Delivery (Saturday) – £10

Europe & Rest Of World

International Standard Airmail (Not Tracked - DDP) – £4

International Tracked Airmail - (DDP) – £7


International Tracked Airmail – £6

What About Lost & Undeliverable Items?

In the event that your order is lost during transit, we’ll promptly dispatch a replacement, adhering to the timeframe outlined by the selected courier for items deemed lost. If any items in your order arrive damaged, we’ll immediately send replacements for the affected items.

Should your order be returned to us due to insufficient or inaccurate delivery details provided by you, or if the goods are undeliverable through no fault of ours, we may, at our discretion, apply a redelivery charge. This charge will cover the cost of redelivery plus a 20% administration fee. To avoid incurring such costs, please ensure the accuracy of your postal information and promptly accept delivery or arrange for item collection.

All orders are dispatched with proof of postage and insurance. If your order doesn’t arrive within the specified timeframe, please contact us so we can investigate and, if necessary, resend your order. Kindly note that deliveries are handled by third-party carriers and are subject to their terms and conditions. While we strive to expedite your order, we cannot guarantee specific delivery service levels or timelines.

Should there be any delays in delivery, we’ll promptly notify you. You have the option to cancel your order at no charge until you receive confirmation of its dispatch.

If your items are lost or damaged during transit, please inform us promptly so we can initiate a claim on your behalf. Please note that items dispatched via 1st Class and Royal Mail Signed For are not considered lost until 10 working days after the expected delivery date. For further details, please refer to this link.

You’ll have the choice between a full refund or a replacement, dispatched via the original delivery method chosen for your order.

Returns & Refunds

You may cancel your order without cost up to the point of dispatch.  A refund will be issued to your original payment method.

We cannot accept returns for edible toppers due to their perishable nature and the fact that they are either personalised or printed on demand.

Upon receiving your order, please inspect it thoroughly. Should you find any defects, damage, or receive the wrong item, kindly contact us immediately. We may request a photograph clearly displaying the issue within three days of receipt.

Please note that refunds cannot be issued for faults resulting from your own actions, such as product misuse, misspelled personalised text, or if you uploaded a low-resolution or small image.

Dietary Information

What Is The Shelf Life?

All of our toppers have a shelf life of at least 12 months if stored in the packaging they arrive in, at room temperature and away from direct sunlight. Each order will come with it’s own best before date.

What Ingredients Are In Your Edible Cupcake Toppers?


Wafer Card: Potato starch, water, sunflower oil, maltodextrin.

Edible Ink: Demineralised water, Glycerin (E422), Citric Acid (E330) (E405), Kalium sorbate (E202), Quinoline Yellow (E104), Brilliant Blue (E133) Sorbitol, Ponceau (E124), Carmoisine (E122), Preservative (E202), Tartrazine (E102)

*may have an adverse effect on activity and attention in children

Nutritional Information

Serving Size – 1 Toppers (0.25g) 

Amount per serving Calories – 0g

Total Fat 0g

Saturated Fat – 0.01g

Trans Fat – 0g

Sodium – 0g

Total Carbohydrate – 0g

Dietary Fibre – 0g

Total Sugars – 0g

Includes 0g

Added Sugars Protein – 0g

Are Your Cupcake Toppers Vegan?

Yes, our edible cupcake toppers are vegan, gluten free, dairy free, nut free, egg free and lactose free.

Didn't find what you were looking for? Feel free to contact us at any time!