Privacy policy

At Cian’s Cupcake Toppers, safeguarding your privacy is paramount to us when using our website.

Our Privacy Policy is designed to inform you how Cian’s Cupcake Toppers collects and manages your personal data when interacting with our website or app. This includes any information you provide during purchases, newsletter sign-ups, or participation in competitions. Please note that our services are not intended for children, and we do not knowingly collect data from them.

It’s crucial that you review this policy to understand how and why we utilise your data.

Data Controller:
Cian’s Cupcake Toppers is operated by Cian’s Cupcake Toppers (UK) Limited, registered in England and Wales under registration number 9114887, with our registered office located at Lytchett House, 13 Freeland Park, Wareham Road, Poole, BH16 6FA.

Contact Us:
For any enquiries regarding our privacy practices or this policy, please reach out to us via:

– Full Name of Legal Entity: Cian’s Cupcake Toppers (UK) Limited
– Postal Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, BH16 6FA

If you have concerns, we encourage you to contact us first before escalating the matter to the Information Commissioner’s Office (ICO), the UK’s data protection supervisory authority.

Changes to Privacy Policy:
We regularly review our privacy policy, with the last update made on 03/05/2026.

Third-Party Links:
Our website may contain links to third-party websites or applications. Clicking on these links may allow third parties to collect or share data about you. We advise reviewing the privacy policies of any external sites you visit, as we do not control their practices.

What Information Do We Collect?
When you interact with Cian’s Cupcake Toppers, we may collect various types of personal data, grouped as follows:

– Identity Data (e.g., name, title, date of birth)
– Contact Data (e.g., addresses, email, phone numbers)
– Financial Data (payment method details)
– Your Images (if uploaded)
– Transaction Data (e.g., payment details, purchase history)
– Technical Data (e.g., IP address, browser information)
– Profile Data (e.g., username, password)
– Usage Data (information on website/app usage)
– Marketing and Communications Data (preferences for marketing communications)

We also gather Aggregated Data for statistical analysis, which does not directly identify individuals. We do not collect Special Categories of Personal Data or information about criminal convictions and offences.

To access certain services, you may need to provide the personal details of third parties, who we use solely for the specified service.

Cookies:
Our website uses cookies to enhance your browsing experience and improve our services. These cookies include:

– Strictly necessary cookies
– Analytical/performance cookies
– Functionality cookies
– Targeting cookies

You can manage cookie settings in your browser; however, disabling them may limit website functionality.

How Do We Collect Your Information?
We collect data through:

– Direct interactions (e.g., purchases, account creation)
– Automated interactions (e.g., cookies)
– Third parties or publicly available sources

How Do We Use Your Information?
We use your personal information for purposes including:

– Contract fulfilment
– Improving customer service
– Legitimate interests
– Legal obligations

Marketing:
You have options regarding marketing communications, including opting out at any time.

Change of Purpose:
We only use your personal data for the purposes for which it was collected unless it is compatible with the original purpose or legally required.

Data Protection:
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.

Who Do We Share Your Information With?
We do not sell, trade, or rent your personal information. However, we may share it with specific parties, including service providers and legal entities, ensuring compliance with data protection laws.

Data Retention:
Unless otherwise instructed, we retain personal data for as long as necessary to fulfil our obligations to you.

Your Legal Rights:
You have rights concerning your personal data, including access, correction, erasure, objection, and the right to withdraw consent.

Third-Party Websites:
We are not responsible for the privacy practices of third-party websites linked to ours.

We value your privacy and aim to ensure transparency and security in all our practices at Cian’s Cupcake Toppers.